USER MANUAL
PART 1 / FRONT PANEL / B2B PORTAL
Version-1.0
SHRAVANI JOSHI
Quality Analyst
Iween Software Solutions Pvt.Limited, Bangalore
Front Panel / User Manual / template 12
Index:
Contents
1.What does Iween’s Nextra B2B portal front panel consists of ?
2.How can agent register in to the portal?
5.How to do one way flight search (Domestic,International) and book a flight?
5.1 How to do a Round trip flight search(Domestic/International) and book a flight?
5.2 How to do Domestic multi city flight search and book a flight?
5.3 How to do GDS multi city flight search and book a flight?
6.How to search and book a Hotel?
7.How to search for a Bus and do a booking?
8.How to search for a Holiday package?
8.1 How to do mobile/dth recharge ?
9.How to view Profile details?
9.1 How to change password from profile details page?
9.2 How to emulate a customer?
9.4 How to top up(add money)the account ?
10.2 How to view the pax calendar ?
10.4 How to view commissions from front panel ?
10.9 How to add agent mark up ?
10.10 How to check hold queues ?
11.How to raise a support/group request?
Nextra B2B with its cutting edge technology empowers travel agencies or travel companies for selling travel products online. It is a complete end to end online travel technology solution for travel agencies across geographies.
Product features - Front Panel:
❏ Flight search
❏ Hotel search
❏ Bus search
❏ Holiday search
❏ Manage accounts
❏ View profile
❏ Manage support requests
❏ Sign out of the system
Path: http://agents.travels.com/indexpage.jsp
Step 1: Click on Register button , below the login credentials
Step 2: Fill the Personal details and company details
Step 3: Check box the terms and condition
Step 4: Click on submit button
Step 5: click on the Ok button in the pop up message
Step 6:click on the ok button for the email sent pop up message
Step 6.1: Check the mail in the registered email id
Step 7: login with admin/agency staff credentials, profile tab click admin panel, under user tab , there will be pending request, click on that
Step 8: click on the process button
Step 9: click on the register button.
Step 9.1 : Go to the user profile in admin panel under customer , and make the status from inactive to active
Step 10:Check the registered email id, for the username and password.
Path:http://agents.travels.com/indexpage.jsp
Step 1:enter the username and password
Step 2:click on signin button
Path:http://agents.travels.com/indexpage.jsp
Step 1: click on forgot? Link
Step 2: enter the username
Step 3: click on reset
Step 4: mail will be sent to the registered email id.
Path: http://agents.travels.com/domesticflights.jsp?lg=English
Step 1: Select one way radio button
Step 2: Enter the origin and destination and select from the list
Step 3: Select onward date
Step 4: select the pax number adult/child/infant
Step 5: If required enter the layover time (format: HH:MM),select Fare type, class,preferred airline
DOMESTIC ONE WAY FLIGHT SEARCH/BOOKING
Step 6: In the result page, check box on add to email under the flight
Step 6.1: In the left side , there are options for selecting price (price filter), no. of stop overs, flight timings,flight refundable,airlines, select the required options and see the results
Step 6.2: click on the fare rule option below flight , to view fare rules
Hover mouse over the price to view the fare summary
Step 6.3: click on flight details to view the details,
Step 6.4: click on fare breakup option below flight to view the detailed fare breakup
Step 6.5:
click on email
option in result page, after check boxing add to email option for
the required flight.Fill the required details and click on send
below text option , to add charges
Step 6.6:
click on book now
button to go to booking page
Step 6.7: fill the passenger details, check the fare summary. Select the meal plan, seat preference and baggage preference
Step 6.8: checkbox the terms and conditions option and click on book now button
Step 6.9 : check the booking preview
Step 6.10: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal
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INTERNATIONAL ONE WAY - FLIGHT SEARCH /BOOKING
Step 7: do a international search by entering the origin and destination , date , passengers
Step 7.1: click on search
Step 7.2: check the flights in the result page
Step 7.3: In the left side , there are options for selecting price (price filter), no. of stop overs, flight timings,flight refundable,airlines, select the required options and see the results
Step 7.4: click on email option, after check boxing add to email option for the required flight.Fill the required details and click on send below text option , to add charges
Step 7.5: click on change/modify search option to change search.
Step 7.6: click on the fare rule option below flight , to view fare rules
Step 7.7: Hover mouse over the price to view the fare summary
Step 7.8: click on flight details to view the details,
Step 7.9: click on book now button to go to booking page
Step 7.10: fill the passenger details, check the fare summary. Select the meal plan, seat preference and baggage preference
Step 7.11: check box the terms and conditions option and click on book now button
Step 7.12: check the booking preview
Step 7.13: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal
Path: http://agents.travels.com/domesticflights.jsp?lg=English
Step 1: Select return way radio button
Step 2: Enter the origin and destination and select from the list
Step 3: Select onward date and return date
Step 4: select the pax number adult/child/infant
Step 5: If required enter the layover time (format: HH:MM),select Fare type, class,preferred airline
DOMESTIC ROUND TRIP - FLIGHT SEARCH /BOOKING
Step 6: click on search button
Result page:
Step 6.1: In the left side , there are options for selecting price (price filter), no. of stop overs, flight timings,flight refundable,airlines, select the required options and see the results
Hover mouse over the price to view the fare summary
Step 6.2: click on email option, after check boxing add to email option for the required flight.Fill the required details and click on send below text option , to add charges
Step 6.3: select the required flights and view the total price
Step 6.4: click on book now button to go to booking page
Step 6.5: fill the passenger details, check the fare summary. Select the meal plan, seat preference and baggage preference
Step 6.6: check box the terms and conditions option and click on book now button
Step 6.7: check the booking preview
Step 6.8: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal
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INTERNATIONAL ROUND TRIP
Step 7: do a international round trip search by selecting the origin and destination, dates , no.of passengers and click on search
RESULT PAGE
Step 7.1: In the left side , there are options for selecting price (price filter), no. of stop overs, flight timings,flight refundable,airlines, select the required options and see the results
Step 7.2: click on flight details to view the details
Step 7.3: click on email option, after check boxing add to email option for the required flight.Fill the required details and click on send below text option , to add charges
Step 7.4: click on modify/change search to do the required changes if necessary.
Step 7.5: click on book now button to go to booking page
Step 7.6: fill the passenger details, check the fare summary. Select the meal plan, seat preference and baggage preference
Step 7.7: checkbox the terms and conditions option and click on book now button
Step 7.8 : check the booking preview
Step 7.9: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal
Path: http://agents.travels.com/domesticflights.jsp?lg=English
Step 1: Select domestic multi city radio button
Step 2: Enter the origin and destination and select from the list
Step 3: Select onward date
Step 4: select the pax number adult/child/infant
Step 5: If required select Fare type, currency, class
Step 6: click on search
Result page:
Step 6.1: In the left side , there are options for selecting price (price filter), no. of stop overs, flight timings,flight refundable,airlines, select the required options and see the results
Hover mouse over the price to view the fare summary
Step 6.3:click on the fare rule option below flight , to view fare rules
Step 6.3: click on flight details to view the details,
Step 6.5: select the flights from hyderabad-chennai and chennai - bengaluru
Step 6.6: click on book now button to go to booking page
Step 6.7 : fill the passenger details, check the fare summary. Select the meal plan, seat preference and baggage preference
Step 6.8: check box the terms and conditions option and click on book now button
Step 6.9: click on book now option
Step 6.10: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal
Path: http://agents.travels.com/domesticflights.jsp?lg=English
Step 1: Select GDS multi city radio button
Step 2: Enter the origin and destination and select from the list
Step 3: Select onward date
Step 4: select the pax number adult/child/infant
Step 5: If required select currency, class
Step 6: click on search
Result page:
Step 6.1: In the left side , there are options for selecting price (price filter), no. of stop overs, flight timings,flight refundable,airlines, select the required options and see the results
Step 6.2: click on flight details to view the details,
Step 6.3: click on the fare rule option below flight , to view fare rules
Hover mouse over the price to view the fare summary
Step 6.4: click on class availability, apply corporate code if required and click on the required class
Step 6.5: click on book now button to go to booking page
Step 6.6: fill the passenger details, check the fare summary. Select the meal plan, seat preference and baggage preference
Step 6.7: checkbox the terms and conditions option and click on book now button
Step 6.8: check the booking preview
Step 6.9: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal
Path: http://agents.travels.com/domesticflights.jsp?lg=English&hotels=true
Step 1: Enter the destination
Step 2: Enter the check in and check out dates
Step 3: Enter the number of pax -- adult,child and infant
Step 4: click on add room, if one more room is required , fill the details
Step 5: Click on advance options, select star rating,sort filter,hotel name , payment type
Step 6: click on search button
Result page:
Step 7: enter the hotel name/location and click on filter below them(if searching for a particular hotel).
Also you can check hotel price wise using price filter, star ratings, facilities and payment type (using options at the left side of the page)
Step 8: checkbox on add to email option and click on email option
Step 9: click on send email option
Step 10:check box on add to compare option and click on show compare option
Step 11: click on show rooms option below the price and click on continue button beside the room
Step 12: select the room and currency can be changed
Step 13: click on book button
Step 14: fill the passenger details in the booking page
Step 13: check box on agreement option
Step 14: click on the link to see the voucher
Step 15: check the voucher generated.click on print to take a print out, click on email option and send email
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Path: http://agents.travels.com/buseshome.jsp?lg=null
Step 1: Enter the origin and destination
Step 2: select the date
Step 3: check the travel names and click on availability button
Step 3: click on the boarding point , select the seat and click on book now button
Select seat and boarding point
Step 4: enter the passenger details and click on book now button
Step 5: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal
Path: http://agents.travels.com/domesticflights_holiday.jsp?lg=English
Step 1: Select destination from the drop down list
Step 2: select check in and check out date
Step 3: click on explore tours
Step 4: click on view details button
Step 5: click on send enquiry button
Step 6: fill the details in the enquiry page and click on send enquiry button
Step 7: Offline billing is done
Path:http://agents.travels.com/mobilerecharge.jsp
Step 1: click on Mobile/DTH recharge option tab
Step 2: click on recharge now option
Path: http://agents.travels.com/profile_newtemp.jsp?lg=English
Step 1: click on Profile tab
Step 2: click on Profile option in the drop down
Step 3: check the profile details
Path: http://agents.travels.com/profile_newtemp.jsp?lg=English
Step 1: click on profile tab → click on profile option in the tab
Step 2: enter the old password, then enter the new password and retype it
Step 3: click on change password
Path: http://agents.travels.com/profile_newtemp.jsp?lg=English
Step 1: click on emulate option in the drop down
Step 2: select the customer from the drop down
Step 3: click on emulate option
Path: http://agents.travels.com/profile_newtemp.jsp?lg=English#
Step 1: click on balance option under profile tab
Step 2: check the balance details
Precondition: Payment gateway should be integrated
Path:http://agents.travels.com/makepaymentcc.jsp?lg=English
Step 1: click on top up your account option under the profile tab
Step 2: select payment mode and enter deposit amount
Step 3: click on proceed booking
Step 4: select the required bank option
Step 5: click on continue to payment button
Step 6: enter the username and password
Step 7:click on pay option
Step 8: if cancel button is clicked , then message is shown
Step 9: click on show status button to see the receipt
Path: http://agents.travels.com/domesticflights.jsp
Step 1: click on admin panel option under profile tab
Step 2: view the admin panel
Step 3: click on home to go to the front panel
Path: http://agents.travels.com/domesticflights.jsp
Step 1: click on manage cart option under accounts tab
Path: http://agents.travels.com/domesticflights.jsp?lg=English
Step1: click on my bookings option under the accounts tab
Step 2: There are various kinds of booking types available in the system
● Flight bookings
● Flight cancellation
● Receipts
● Bus bookings
● Cab bookings
● Mobile Recharge
● Train bookings
● Hotel bookings
● Packages
● Hold queues
● SSR history
● Credit note
● Debit note
● Fund transfers
● Fund reversals
Step 2.1: select flight bookings option , from and to dates and click on get report option
Step 2.2: click on ticket option under select option, to view the ticket copy
Step 2.3: click on invoice print option under select
Step 2.4: click on cancel request option under select option
Step 2.5: click on reschedule option under select option
Step 2.6: select the passenger, for whom reschedule is needed, and add remarks
Step 3: select hold queues option and from and to dates , click on get report
Step 3.1: click on ticket option to view the ticket copy
Step 4: select credit note option in the drop down and from and to dates, click on get report
Path: http://agents.travels.com/domesticflights.jsp?lg=English
Step 1: click on pax calendar option , under accounts tab
Step 2: select the type of booking from the drop down, month and year , click on fetch calendar
Step 3: click on the passenger name, to view the ticket copy
Step 3.1: click on add mark up option to add markup
Step 3.2: click on home option to go to home page
Step 3.3: click on email and enter email id
Step 3.4: click on print option to print the ticket copy
Path: http://agents.travels.com/domesticflights.jsp?lg=English
Step 1:Click on ledger option , under accounts tab
Step 2: select from and to dates , click on get ledger
Step 3: click on excel format button, download the excel sheet and open it
Path:http://agents.travels.com/clientflightcommissions.jsp?groupid=2&groupname=Subagent%2095&lg=English
Step 1: click on view commissions , under accounts tab
Path:http://agents.travels.com/makepayment.jsp?lg=English
Step1: click on make payment option, under accounts tab
Step 2: Fill the details : payment mode, deposit amount, deposit date, remarks,cheque number, upload cheque copy, bank, deposited branch and our branch accounts.
Step 3: click on submit button
Path:http://agents.travels.com/salesreports.jsp?lg=English
Step 1: click on reports option, under accounts tab
Step 2: select report type (flight sale / flight cancellation / hotel sale / segment report), from and to date
Step 3: click on get report
Step 4: open the excel sheet to see the report
Path: http://agents.travels.com/domesticflights.jsp?lg=English
Step 1: click on add staff option,under accounts tab
Step 2: fill the staff details and click on send details
Path:http://agents.travels.com/viewallstaff.jsp?lg=English
Step 1: click on view all staff option under the my accounts tab
Step 2: view the staff details
Path: http://agents.travels.com/flightmarkup.jsp?lg=English
Step 1: click on agent markup option under the accounts tab
Step 2: click on add agent mark up option
Step 3: fill the details and click on add markup
Step 4: click on view mark up
Path: http://agents.travels.com/agentqueues.jsp?lg=English
Step 1: click on hold queues option under my accounts tab
Step 2: click on one of the options eg: cancellation queues to view the request
Booking queues / cancellation queues / Reschedule queues / Pending payment queues
Step 3: Click on refund receipt , to refund the cancellation request.
Path:http://agents.travels.com/agentsupport.jsp?lg=English
Step 1: click on support request
Step 2: fill the details, in the group request page
Step 3: click on group booking request
Step 4: click on credit request
Step 5: fill the details and click on credit request
Step 6: click on OK button in the pop up
Step 7: click on support request tab
Step 8: click on OK button in the pop up message.